2007 Survey on Customer Satisfaction of China's Logistics Commercial Vehicles


On December 9th, the results of the "2007 China Merchants Satisfaction Survey of Commercial Vehicles Satisfaction Survey" initiated by "Modern Logistics News" was formally released. According to the survey statistics, industry users have the highest degree of trust in Sinotruk, with the highest overall satisfaction of Dongfeng Corporation, Jiangling Motors Corporation and Dongfeng Commercial Vehicle Corporation. Among foreign brands, users have the highest satisfaction with Volvo Trucks.

The survey is the first survey of the use of logistics commercial vehicles for the logistics industry users in China, and it is the first time that the users of logistics commercial vehicles participated in the survey. The activity lasted for 3 months. A total of 7 customers, including Dongfeng Motor Co., Ltd., were most satisfied with the product. The most satisfied commercial vehicle products, such as Dongfeng Tianlong and Auman 9 Series, and the Cummins ISM series, were the most satisfied. Major component manufacturers.

According to reports, the survey was conducted mainly through questionnaire surveys, including a combination of random surveys and targeted surveys of 1,000 judges, including large and medium-sized logistics companies. The main points of the survey were purchase satisfaction, use satisfaction, and service satisfaction. The main participants in this survey are the enterprises engaged in transportation business in the logistics industry as well as individual owners. More than 3,000 questionnaires were collected for the survey, including more than 2,600 valid questionnaires, and the total number of vehicles participating in the survey was more than 240,000.

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