AQSIQ official release of the "family car product repair, replacement, return liability" (hereinafter referred to as "three guarantees") will be officially implemented on October 1, nearly 20 car prices before has a policy implementation Months have been the first to announce their own "three guarantees" content. Car companies are catering to policies, or to promote marketing, after all, September and October are the "golden nine silver ten" of the car market. In the end, the "three guarantees" of these car companies have those contents. How much help does this policy protect consumers' rights and interests? Let's explore it with everyone.
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◠What is the “three guarantees†policy for automobiles?
The “three guarantees†policy of automobiles refers to the responsibility for repair, replacement and return of household auto products, and the principle of who sells who is responsible for the three guarantees. During the validity period of the three guarantees, if the qualified return conditions and exchange conditions are met, the consumer can apply for return or exchange of goods with the three-pack certificate and purchase invoice. The validity period of the three-pack is not less than 2 years or the mileage is 5 Ten thousand kilometers.
◠The contents of the “Three Guarantees†policy implemented by 16 car companies in advance
| 16 car companies that implement the “three guarantees†policy in advance | |||
| Car company | Three pack implementation date | Warranty | Detailed measures |
| GAC Fiat | From September 23 , 2013 | 3 years or 100,000 kilometers | From September 23, GAC Fiat will make a three-pack policy tailored for Viaggio Fiji, based on the three-year or 60,000 km (first-come-first) warranty period specified in the Three Guarantees Policy. The implementation of the standard is extended to 3 years or 100,000 kilometers (limited to the first). At the same time, it is promised that the scope of repair will be provided to customers on the third day from the date of repair, and the scooter will be provided on the sixth day of the policy. GAC Fiat's exclusive road rescue service not only provides trailer service, but also has distressed rescue services. In addition, all the wearing parts of Feixiang can enjoy the quality guarantee period of not less than 6 months or 10,000 kilometers (limited to the first) from the date of purchase. |
| Shanghai GM | From September 1 , 2013 | 3 years or 100,000 kilometers | Consumers who purchased the three major brands of Shanghai GM Buick, Chevrolet and Cadillac from September 1st can enjoy the “three guarantees†policy of the car in advance, and the vehicle warranty of Buick and Chevrolet brand vehicles will be increased to 3 years or 100,000 kilometers. The vehicle warranty for Cadillac brand vehicles is increased to a three-year unlimited mileage. If you purchase a car within 5 years, enjoy an additional 2 years of powertrain extension. |
| SAIC passenger car | From September 2, 2013 | 3 years or 100,000 kilometers | From September 2nd, the owners of the new Roewe and MG full-series models will implement the car three regulations in advance and enjoy the quality guarantee period of 3 years or 100,000 kilometers (whichever comes first). |
| popular brand | From September 2, 2013 | 3 years or 100,000 kilometers | Volkswagen China and Shanghai Volkswagen, FAW-Volkswagen and Volkswagen (China) sales company jointly announced that since September 2, 2013, Volkswagen’s passenger car brand in China will start implementing three packs for new car users. In addition, Lamborghini and Bentley The brand will continue to provide 3 years of unlimited mileage repair services. |
| Beijing Hyundai | From September 1, 2013 | 5 years or 100,000 kilometers | From September 1st, consumers who purchase the full range of Beijing Hyundai brand models can not only try three bags in advance, but also enjoy the leading standard again for all models, and provide more protection for the owners with super long warranty. |
| Great Wall Motor | From September 1, 2013 | 3 years or 60,000 kilometers | Since September 1, 2013, the Haval brand of Great Wall Motor has been purchased: H6, H5, H3 and Great Wall brands: Household consumers of C30, C50, V80, C20R, M2 and M4 models can enjoy the “three guarantees†policy of the car in advance. |
| Dongfeng Yueda Kia | From September 1, 2013 | Duration | Starting from September 1st, it will take the lead in the trial of the Three Guarantees policy. At the same time, it will launch a long warranty service with higher standards than the policy to further enhance customer satisfaction. |
| Dongfeng Yulong | From September 1, 2013 | 3 years or 100,000 kilometers | From September 1st (the time of purchase of invoices by consumers), all models of Dongfeng Yulong Nazhijie will implement the new three-package policy in advance. The policy applies to all non-operating vehicles including enterprises, private cars and private car. Wide, the warranty period is longer. |
| Dongfeng Peugeot | From September 1, 2013 | On September 1st, the car three-pack policy was implemented ahead of schedule, and it promised 100% to implement the three-package implementation rules in accordance with the national automobile three-pack policy, which applies to all brands of cars. | |
Shanghai GM Wuling | From September 9, 2013 | 2 years or 50,000 kilometers | Since September 9th, all consumers who purchase all models of Baojun brand (Baojun 630 Baojun Lechi) and Wuling Hongguang (Wuling Hongguang and Wuling Hongguang S) can enjoy the national three-pack service in advance. |
| Southeast car | From September 1, 2013 | From September 1st, the purchase of the invoiced family car can enjoy the benefits of the new three-pack method in advance. The models that implement the three-pack in advance include: the southeast brand all-vehicle models (V3/V5/V6/Xiwang/Delika) and the Mitsubishi brand models (Wingshen/Lance/Windice). | |
| Dongfeng Citroen | From September 1, 2013 | 3 years or 100,000 kilometers | All Dongfeng Citroen owners who purchase cars during the Golden Week will enjoy the warmth of the Three Guarantees policy one month in advance. |
| BYD | From August 31, 2013 | 4 years or 100,000 kilometers | From August 31, the three-package service policy for cars will be implemented in advance. BYD’s four-year or 100,000-kilometer long warranty has been implemented since last year. |
| Guangqi Chuanqi | From August 30, 2013 | At the Chengdu Auto Show on August 30th, GAC Chuanqi took the opportunity to announce the promise of a three-pack car for consumers who bought cars from now. | |
| Changan Mazda | From July 1, 2013 | From July 1st, Changan Mazda took the lead in implementing the new three-package service policy for automobiles. At this point, Changan Ma Zi was the first joint venture car company to take the lead in implementing the three-pack of automobiles. The Changan Mazda Auto Three Guarantees Service Policy applies to all products manufactured and sold. | |
| Beijing Benz | From March 1, 2013 | 3 years unlimited mileage | Starting from August 31, 2013, all models of Mercedes-Benz will implement the three-pack policy higher than the national standard in advance, becoming the first luxury brand in China. The three-package clause has been upgraded, and the guarantee period is three-year unlimited mileage. The people who bought the car from March 1 this year can enjoy three bags from now on. |
The contents of the above-mentioned 16 car companies implementing the “three guarantees†policy in advance are far beyond the regulations, such as “3 years or 10 kilometers†or “4 years 100,000 kilometersâ€, and the “three guarantees†regulations are 2 years or 50,000 kilometers.
◠“Three Guarantees†has little impact on car companies
After the three-pack policy came out, it seems that the car companies have suffered the most, but if we carefully look at the contents of the articles, we will find that the impact of the "three guarantees" policy on car companies and dealers is not as serious as expected. The "Three Guarantees" stipulates that the purchase of home car products within 2 years or within a mileage of 50,000 kilometers can enjoy "repair, replacement, and return."
But at the same time, it is also clear that if the user uses, improperly stored, rather than the failure caused by product quality problems, car manufacturers and dealers do not need to bear the corresponding responsibilities, which is a restriction on some unreasonable customers, but also It will become a "just" reason for car companies and dealers to shirk their responsibilities. The “Three Guarantees†policy divides the responsibilities of all parties and clearly proposes to provide “three guarantees†services only for “faults that occur due to product quality problemsâ€. However, if there is a quality problem in the car, the consumer can only go to a third party or in the 4S shop. Without the fair mechanism, the consumer is weak, and the car and dealer are in a strong position.
â— "Three Guarantees" doubts about the protection of consumers' rights and interests
Consumers' attitude toward the new regulations of the "Three Guarantees" is generally not optimistic, because the dispute is too big, and there are many doubts about the enforceability. As mentioned above, when there is a quality problem in the car, it is difficult for the consumer to judge that the car is out of order. The test can only find a third-party authority or go to the 4S shop. Looking for a third-party certification, the cost is the first out of the consumer, even if the consumer wins in the end, but the money and time invested may be huge, consumers can not afford. If you can't win, the situation can be imagined.
Moreover, consumers are worried that dealers and manufacturers will pass the cost of “three guarantees†to consumers, “wool is on the sheepâ€, and consumers are always in a weak position. Whether the "three guarantees" policy can truly guarantee the rights and interests of consumers does have many doubts.
â— Summary:
The “three guarantees†policy of automobiles has little effect on car companies, dealers and consumption. There are many controversies in the implementation of this policy, and there are advantages and disadvantages for everyone. Nearly 20 car owners took the lead in implementing this policy before October, in order to be able to seize the favorable position in the "Golden Nine" time, which is of great help to the completion of the year-end impulse task. For consumers, if there is a guarantee of execution, the "three guarantees" can still protect consumers' rights and interests to a certain extent.
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