According to the 2011 consumer complaints issued by China Consumers Association, the biggest increase in the number of complaints was that the car, the failure of the brake system, engine performance failure, and excessive oxidation of the hub were the hotspots of consumers.
According to statistics, in 2011, the National Consumers Association accepted a total of 16,805 auto complaints, an increase of 19.2% year-on-year, and the number of complaints reached a new high.
Among the automobile complaints, 54.7% involved quality and safety issues. Some new cars are in the free maintenance period, because the quality of the car is not too hard, and the after-sales service is not in place, just after the maintenance period, there are quality problems. In addition, some brand car operators in the new car sales process, some made a fuss on the car accessories, and some deliberately conceal the real situation of the car, infringing the legitimate rights and interests of consumers.
In addition, foods with a larger increase in complaints increased by 12.3% year-on-year, and complaints related to financial and insurance services increased by 3.8% year-on-year. The main problems reflected by consumers are: credit card is difficult to sell, and the number of charges is numerous; ordinary customers have long queues, financial and VIP customers are idle for a long time; banks unilaterally customize services for consumers, failing to fulfill the obligation of notification Fees; medical insurance is easy to insure, and there are many obstacles to handling claims.
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